Merchants Bank
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Bank Contact Information and Customer Assistance

Click here for a list of our locations, hours and phone numbers.

 

For Customer Assistance with the following, please use these bank contacts:

 

Contact us toll-free by calling 800-944-6285.

 

For Online Banking assistance, use this form, contact your local Merchants Bank office or call 866-496-0522.

 

For assistance with your Merchants Bank loan payment and loan escrow questions, please call our Loan Servicing department at 800-765-2194.

 

To report your Merchants Bank Credit Card lost or stolen:

During regular banking hours, please call your local Merchants Bank office or contact our Credit Card Department directly at (507) 457-1160.
After bank hours, weekends, or holidays, please call 1-800-325-3678.

 

To report a lost or stolen Merchants Bank Personal Debit Card or Business Debit Card, please call your local Merchants Bank during regular business hours, or:

(866) 496-0522 (Monday-Friday, 8 a.m. to 4:30 p.m. CST, except holidays)
(800) 264-5578 (available 24/7; after bank hours, weekends and holidays)

Contact our bank regulator (Comptroller of the Currency). 

 

Please provide your contact information so we can provide you with the best service. 

       Please fill out this secure form.

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Customer Assistance Group
Comptroller of the Currency
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050