We are thrilled to have joined the Northfield community and welcome you as a Merchants Bank customer. As is the standard for Merchants, our team is dedicated to continuing First National Bank’s tradition of high quality customer service and community involvement. We hope your transition has been relatively smooth.  If you have any questions, please don’t hesitate to contact us by calling either of our Northfield locations during regular business hours.
 
You may also find many answers regarding account transition, debit cards, Online & Mobile Banking and more on this page in the Customer Booklets Customer Communication section and Online and Mobile Banking Tutorials section.
 

Frequently Asked Questions: System Conversion

  1. Should I update my email and contact information in Online Banking?
    Yes, please review, and update if necessary, your email and other contact information when you login to Online Banking the first time. This can be done by clicking on Profile in the menu. 
  2. What if I can't see a specific account in Online Banking?
    If you notice an account is not available in Online Banking, please contact us for assistance. Your account does still exist, but we may need to update our system setup to allow you to view the account
    properly.
  3. Should I be able to see all of my prior eStatements?
    When you login to Online Banking you may not see all of your prior checking and savings account eStatements. First National Bank checking and savings account eStatements will be loaded into our Online Banking system in batches throughout the coming weeks. If you need an urgent copy of a previous statement, please contact your Northfield branch.
  4. Is my account number with Merchants Bank the same account number I had with First National Bank?
    Your account number will remain the same unless you've been notified of a new account number by letter. Please note that your routing number has changed to the Merchants Bank routing number: 091900193.
  5. How long can I use my First National Bank checks?
    If necessary, you may continue to use your First National Bank checks until you receive your Merchants Bank checks.
  6. What will happen to First National Bank checks that have not been cashed yet?
    Any First National Bank checks written will be debited from your Merchants Bank account, pending available funds.
Click on to learn more:
 

Additional Resources:

Press:
Merchants Financial Group, Inc. Shareholder Letters:
Get to know more about the Merchants Bank team, history and more.
Watch our video or use our interactive demos to get comfortable with Merchants Bank’s digital banking tools. Click to get started.
Interactive Video Player    Interactive Video Player
 
Interactive Video Player    Interactive Video Player

Bill Pay Click-Thru Demo (Desktop)

Mobile Banking Click-Thru Demo (Desktop)


Information for Small Business Users

The following information is specific to small businesses using our new system.
 

Initial Setup

Business Administration user login and full system entitlements will migrate to the new system. Secondary user login IDs will migrate but account entitlements will not. Business Admins will need to reset entitlements for all non-admin users. If a non-admin user logs in prior to entitlements being reset, they will not see any account information.

Administrators: To Set User Entitlements

  1. From the Balances screen, click on Profile in the menu.
  2. Click on Users.
  3. Click on the key icon to the far right of the username you wish to Edit Entitlements for.
 
Watch our demo or use our interactive training to get comfortable with Merchants Bank’s digital banking tools. Click to get started.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

What Staff and Customers are Saying about the Transition to Merchants

 
Fred Somers and Becky BehrensBecky Behrens, Vice President and Residential and Mortgage Lending Manager, First National Bank of Northfield pictured with customer Fred Somers
 
"As a community bank, we have a comfort level with our customers that’s different from other places. During this transition, I want our customers to know that they can continue to expect the same great personal service from people they know and trust. You can still come see me when you’re ready to find a house to make your home."*
 
Did you know? Merchants Bank’s local leadership and staffing structure is unique among financial institutions and an intentional investment in our personal approach to customer service. We believe you should be able to continue building a personal relationship with the same bankers you’ve come to know and trust at the First National Bank of Northfield.
 
Northfield Downtown Branch Business StaffRick Estenson, Business Development Officer, First National Bank of Northfield
(pictured back row left)
 
"The First National Bank was a community-first organization from the very beginning in 1872. We’re proud of our past and glad to be joining an organization that honors and respects history as we do."
 
Did you know? Merchants Bank’s story begins with community banking roots in the 1870s, just like First National Bank. We believe in honoring the past because it is part of what makes our community bank special. Merchants looks forward to carrying on the legacy of First National Bank as part of our history.
 
Deb Tisot, Northfield customerDeb Tisot, Loyal Customer of First National Bank and Merchants Bank
 
"As a 15-year customer of Merchants Bank and newer customer of First National, I’m very excited to see Merchants coming to the Northfield community. We’ll continue to get the hometown, personalized service just like at First National. It’s who Merchants is."
 
𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄? Merchants Bank’s local leadership and staffing structure is unique among financial institutions and an intentional investment in our personal approach to customer service. We believe you should be able to continue building a personal relationship with the same bankers you’ve come to know and trust at the First National Bank of Northfield.
 

Northfield Downtown Branch StaffJanet Topp, Teller Administrator/Mainstreeters Coordinator, First National Bank of Northfield

"First National is a small town bank, but our community involvement has always been large. Knowing that Merchants Bank is so similar to First National, especially when it comes to community commitment, has put a lot of us at ease."

Did you know? Merchants Bank employees volunteer more than 15,000 hours annually to the communities we serve and in 2019 we provided monetary support to more than 500 organizations. We believe that when our communities thrive we will too and we’re looking forward to continuing First National’s legacy of leadership in this community.

 

Fred SomersFred Somers, Loyal First National Bank Customer
"I’ve been a First National customer since the 1970s and I know firsthand how kind and caring the staff are…all the way back to Bob and David Shumway. It’s because of their caring and thoughtful approach that I have complete trust in their decision to become part of Merchants Bank."
 
Did you know? Merchants Bank was First National’s first choice when selecting an acquisition partner because of factors beyond the balance sheet. We’re proud to share the same community banking principles found at First National, including a personal approach to banking built on trusted relationships with our customers, a commitment to community leadership and a deep respect for preserving and sharing our 145-year history.
 
 
Time Viere and Greg EvansGreg Evans, President & CEO, Merchants Financial Group, Inc. and Merchants Bank NA
(pictured with Tim Viere, President, First National Bank of Northfield)
 
"Merchants is thrilled to continue First National Bank’s tradition of high-quality customer service by retaining so many key members of the First National team. We are also humbled by the stewardship responsibility that comes with ensuring First National’s legacy with its customers and the community will continue to be nurtured and never forgotten."
 
Did you know? Merchants Bank was First National’s first choice when selecting an acquisition partner because of factors beyond the balance sheet. We’re proud to share the same community banking principles found at First National, including a personal approach to banking built on trusted relationships with our customers, a commitment to community leadership and a deep respect for preserving and sharing our 145-year history.
 

The Story of the Merchants Bank Rope

The Merchants Bank logo possesses a streamlined, forward and rhythmic motion to convey that Merchants Bank is a strong organization with an eye on the future. The three shapes, which together create the letter M, are interlocking and woven together giving the appearance of a rope, which implies strength and flexibility.

The three shapes which compose the M also represent characteristics inherent to Merchants Bank. Each builds off another:

  • Our employees, customers and shareholders
  • The regional, central and local aspects of our organization
  • Quality products, outstanding service and profitability
  • Volunteers, community and relationships

A rope is an amazing tool.

Its strength allows one to lift heavy loads, span great distances and tow precious cargo. Yet a rope is flexible enough to secure valuable packages with a simple knot. This tremendous strength and flexibility is made possible by the thousands of individual strands bound together for one purpose. A rope could teach us a lot about life.


*Subject to approval