A Business Partnership That Matters: How to Maximize Your Banking Relationship

Business | 09.23.2026

When it comes to banking, the right commercial banker can make a lasting impact on your business. A strong banking relationship goes beyond transactions. It is built on trust, open communication, and a shared commitment to your success.

At Merchants Bank, we believe commercial banking is a partnership. To help business owners maximize that partnership, several of our bankers share insights on building trusted relationships, navigating challenges, and getting the most value from your banking team.

Build Relationships with Trusted Advisors Early

Every successful business relies on a team of trusted experts. Key advisors often include your accountant, attorney, and commercial banker, each bringing valuable expertise that helps turn plans into progress.

These relationships provide a stronger foundation for growth and can help you make informed decisions as your business evolves.

Holly Schmidt, Commercial Banker at Merchants Bank, encourages business owners to establish these relationships early, before a major opportunity or challenge arises.

"Even if you're not actively seeking services, it's important to build rapport with trusted advisors, including a commercial banker," said Holly.

Whether you're replacing aging equipment, purchasing real estate, or pursuing an expansion opportunity, having an established banking relationship can save valuable time. Your banker will already understand your business and be prepared to help you evaluate options and navigate the process.

Even if financing is not currently needed, a commercial banker can provide strategic financial guidance in other areas of your business.

Navigating Challenges Together

Every business faces challenges. According to Jared Leis, Commercial Banker at Merchants Bank, overcoming obstacles often starts with keeping an open mind.

Jared encourages business owners to research, analyze, and consider multiple solutions before making decisions. He also advises leaders to think creatively when approaching complex situations.

"An open mind combined with intentional action will equip businesses to overcome any challenge they face," Jared said.

One of the advantages of having a strong banking relationship is access to a trusted advisor who has worked with businesses across many industries. Chances are your banker has helped another business navigate a similar challenge and can offer valuable perspective.

If you're facing a challenge and aren't sure where to start, Jared recommends asking your banker:

What challenges are other businesses in my industry facing right now?
Have you helped other businesses overcome similar challenges?
Can I talk through my situation and get your perspective on a possible solution?

Frequent communication allows your banker to provide more meaningful guidance and identify opportunities you may not have considered. Merchants has various tools and resources to help identify trends in your industry and local market.

Getting the Most from Your Banking Relationship

"The businesses that get the most value from their banking relationships are those that communicate openly and honestly with their commercial bankers," said Jarett Jones, Market President.

Regular conversations help your banker better understand your business, identify potential solutions, and connect you with resources when the need arises. Support may come in the form of lending solutions, treasury management services, or wealth management strategies.

Jarett recommends meeting with your banker at least annually to discuss changes in your business, current priorities, and future goals.

These ongoing conversations can help:

Identify solutions to operational challenges
Uncover opportunities for cost savings
Improve efficiencies
Prepare for future growth
Anticipate financing or cash management needs

Your banker wants to understand more than just your current financial position. They want to understand where you're headed.

"Business owners should communicate not only about the struggles and triumphs of today, but also their hopes and dreams for the future," Jarett said.

Sharing your long-term vision helps create a roadmap for future success. These conversations often clarify goals, uncover new opportunities, and help both you and your banker prepare for what's next. Just as you work to anticipate your customers' needs, your banker works to anticipate yours.

Partner with Merchants Bank

A strong banking relationship can provide valuable insight, strategic guidance, and financial solutions that support your business at every stage.

Connect with one of our commercial bankers today. With a team of more than 30 experienced commercial bankers, we're ready to learn about your business and help you plan for what's next.