Yes. It’s important for you to contact Merchants before you leave to ensure the best service while you are out of town. If you make purchases in a state or country where you don't normally use your Merchants Bank credit card, we may think these transactions are fraudulent unless we know otherwise.
When contacting the Bank regarding your travel plans, we will ask for the following information:
- Dates of your trip(s)
- Exact travel locations
- How we can contact you while you’re gone
To place a travel alert:
- Call us at (833) 794-0032 or your local branch
- Submit a travel notice in Online & Mobile Banking
We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always a very real possibility. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.