From the very beginning, Shelly was so helpful in walking me through the mortgage process. Not only did she make sure I understood every step, what I needed to do and why; she was also extremely responsive and friendly. From personal and commercial banking to mortgage lending and technical support, any time I reach out to Merchants Bank I am responded to promptly. You feel like you are part of a community of people that want to help you and they always go above and beyond!
Working with Shelly was an absolute delight. With buying a home there's so much that you don't know and Shelly was with us every step of the way, taking us through different scenarios and working to get us the best deal possible. Once we found our house, she immediately switched out of the world of hypotheticals and transitioned seamlessly into how to get us into our house as soon and as painlessly as possible. Both Merchants and Shelly offer the opportunity not just to get a mortgage, but to be able to feel like you have a real partnership.
Loans subject to credit approval.