*Securities offered through Securities America, Inc., member FINRA/SIPC. Advisory services offered through Securities America Advisors, Inc. Merchants Investment Services and the Securities America Companies are not affiliated.
Not FDIC Insured - No Bank Guarantees - May Lose Value - Not a Deposit - Not Insured by any Government Agency
Your community bank, helping fulfill hopes and dreams
We're here to be a trusted financial partner for you, helping you fulfill your hopes and dreams, and are committed to building strong communities together.
Local Commitment and Community Support
- Our employees volunteered more than 15,000 hours to 211 organizations.
- Company-wide, Merchants Bank contributed to more than 500 organizations with total charitable donations of more than $595,000.00, or 2.63% of Merchants Bank’s pre-tax income.
We value local decision-making and encourage our local leaders to do what's best for the specific needs of your community. Our local advisory boards, made up of local leaders from a wide range of industries, also provide meaningful feedback and strategic direction.
Through every interaction you have with Merchants Bank, we aim to provide exceptional experiences, including the teams and processes that support your local branch and bankers. You'll find we can help with the traditional banking services you'd expect, along with more specialized areas such as Trust and estate services, Investment services* and Correspondent mortgage lending.
To be the financial partner of choice, helping our customers and communities fulfill their hopes and dreams, because we’re community members too.
Core Stakeholder Commitments
- To Customers - To build loyal and mutually rewarding customer relationships by providing consistently exceptional experiences
- To Employees - To create and maintain an environment that promotes and rewards contribution, accountability, initiative, teamwork, learning, professional growth, and development
- To Our Communities - To help make each community we serve a better place in which to live and work through financial reinvestment, engaged market leadership impact, and the support of employee volunteer involvement
- To Shareholders - To obtain long-term shareholder value through quality growth and financial performance in the upper quartile of our peer group
The Story of the Merchants Bank Rope
The Merchants Bank logo possesses a streamlined, forward and rhythmic motion to convey that Merchants Bank is a strong organization with an eye on the future. The three shapes, which together create the letter M, are interlocking and woven together giving the appearance of a rope, which implies strength and flexibility.
The three shapes which compose the M also represent characteristics inherent to Merchants Bank. Each builds off another:
- Our employees, customers and shareholders
- The regional, central and local aspects of our organization
- Quality products, outstanding service and profitability
- Volunteers, community and relationships
A rope is an amazing tool.
Its strength allows one to lift heavy loads, span great distances and tow precious cargo. Yet a rope is flexible enough to secure valuable packages with a simple knot. This tremendous strength and flexibility is made possible by the thousands of individual strands bound together for one purpose. A rope could teach us a lot about life.
General Banking Inquiries: (800) 944-6285
Monday-Friday 8:00 a.m. - 4:30 p.m.
Electronic Banking: (866) 496-0522
(Note: Do not send personal information such as social security or account numbers via email).
Electronic Banking Hours:
Monday-Friday 8:00 a.m. - 6:00 p.m.
Saturday 8:00 a.m. - noon
Loan Servicing: (800) 765-2194
Loan Servicing Hours:
Monday-Friday 8:00 a.m. - 6:00 p.m.
Lost or Stolen Credit Card
During Business Hours: (833) 794-0032
After Hours: (800) 325-3678
Debit Card Support
During Business Hours: (866) 496-0522
After Hours: (833) 414-0548
Notify Us of Travel Plans
Put a travel alert on your cards.
Debit Card: (866) 496-0522
Credit Card: (833) 794-0032 or (507) 452-6400
Local Community Decisions, Regional Strength
At more than $2.5 billion in assets, we are big enough to provide a deep lineup of capabilities and expertise, yet still small enough to be flexible and responsive with local decision-making.