Customer Service
Toll-free: (800) 944-6285
Hours:
Monday-Friday 8:00 a.m. - 4:30 p.m.
Electronic Banking: (866) 496-0522
ibsupport@merchantsbank.com
(Note: Do not send personal information such as social security or account numbers via email).
Electronic Banking Hours:
Monday-Friday 8:00 a.m. - 6:00 p.m.
Saturday 8:00 a.m. - noon
Loan Servicing: (800) 765-2194
Loan Servicing Hours:
Monday-Friday 8:00 a.m. - 6:00 p.m.
Lost or Stolen Credit Card
During Business Hours: (833) 794-0032
After Hours: (800) 325-3678
Debit Card Support
During Business Hours: (866) 496-0522
After Hours: (833) 414-0548
Notify Us of Travel Plans
Put a travel alert on your cards.
Debit Card: (866) 496-0522
Credit Card: (833) 794-0032 or (507) 452-6400
Customer Assistance Group
Comptroller of the Currency
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Locations and Hours
