
- Merchants Bank Routing Number : 091900193
- View all bank locations, hours and phone numbers.
- Online Contact form
Online & Mobile Banking and Debit Card Support
Hours
Monday - Friday: 8:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.
Phone
(866) 496-0522
Email
ibsupport@merchantsbank.com
For your safety: Please do not send personal information such as your social security number via email.
Loan Servicing Customer Support
Hours
Monday - Friday: 8:00 a.m. – 6:00 p.m.
Phone
(800) 765-2194
Email
loanservicinghelpdesk@merchantsbank.com
For your safety: Please do not send personal information such as your social security number via email.
Get answers to frequently asked questions about your loan.
Trust Department
Hours
Monday - Friday: 8:00 a.m. – 4:30 p.m.
Phone
(800) 944-6285
Email
trust@merchantsbank.com For your safety: Please do not send personal information such as your social security number via email.
Contact our bank regulator (Comptroller of the Currency):
Customer Assistance Group
Comptroller of the Currency
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Customer Service
Toll-free: (800) 944-6285
Hours:
Monday-Friday 8:00 a.m. - 4:30 p.m.
Electronic Banking: (866) 496-0522
ibsupport@merchantsbank.com
(Note: Do not send personal information such as social security or account numbers via email).
Electronic Banking Hours:
Monday-Friday 8:00 a.m. - 6:00 p.m.
Saturday 8:00 a.m. - noon
Loan Servicing: (800) 765-2194
Loan Servicing Hours:
Monday-Friday 8:00 a.m. - 6:00 p.m.
Lost or Stolen Credit Card
During Business Hours: (833) 794-0032
After Hours: (800) 325-3678
Debit Card Support
During Business Hours: (866) 496-0522
After Hours: (833) 414-0548
Notify Us of Travel Plans
Put a travel alert on your cards.
Debit Card: (866) 496-0522
Credit Card: (833) 794-0032 or (507) 452-6400
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