Customer Service

Toll-free: (800) 944-6285

• Merchants Bank Routing Number : 091900193
  
• View all bank locations, hours and phone numbers.
  
• Online Contact form

Online and Mobile Banking Support

Monday - Friday: 8:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.

(866) 496-0522

ibsupport@merchantsbank.com
For your safety: Please do not send personal information such as your social security number via email.

Loan Servicing Customer Support

Monday - Friday: 8:00 a.m. – 6:00 p.m.

(800) 765-2194

loanservicinghelpdesk@merchantsbank.com For your safety: Please do not send personal information such as your social security number via email.

Trust Department

Monday - Friday: 8:00 a.m. – 4:30 p.m.

(800) 944-6285

trust@merchantsbank.com For your safety: Please do not send personal information such as your social security number via email.

Contact our bank regulator (Comptroller of the Currency):

Customer Assistance Group
Comptroller of the Currency
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050