General Banking Inquiries: (800) 944-6285


Online & Mobile Banking and Debit Card Support

Hours
Monday - Friday: 8:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.

Phone
(866) 496-0522

Email
ibsupport@merchantsbank.com
For your safety: Please do not send personal information such as your social security number via email.


Loan Servicing Customer Support

Hours
Monday - Friday: 8:00 a.m. – 6:00 p.m.

Phone
(800) 765-2194

Email
loanservicinghelpdesk@merchantsbank.com
For your safety: Please do not send personal information such as your social security number via email.

Get answers to frequently asked questions about your loan.


Trust Department

Hours
Monday - Friday: 8:00 a.m. – 4:30 p.m.

Phone
(800) 944-6285

Email
trust@merchantsbank.com For your safety: Please do not send personal information such as your social security number via email.


Contact our bank regulator (Comptroller of the Currency):


Customer Assistance Group
Comptroller of the Currency
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050