Merchants Bank respects your privacy. Through our website, we strive to provide valuable information to you about how we may serve you. Whether you are a valued existing customer or someone shopping for new bank services, we hope our site answers your questions about our products and services, locations and hours.

Merchants Bank is committed to protecting your privacy.

Visitors to the Merchants Bank website will remain anonymous. We do not collect personal identifying information about visitors to our site. Our servers collect standard non-identifying information about visits to the site, such as date and time visited, city, state and county. This information is used to compile standard statistics on site usage.

If, however, you chose to contact us via email, please keep in mind that your email address, and any other information your email header shows about you, such as your name or organization, will be revealed to us in the email. We pledge, however, that when you communicate with us via email, we will use your email information only for the specific purpose of responding to your comments or questions. Your email address will not be sold, nor will it be shared with others outside of the bank unless we are compelled to do so by law or regulation.

Applications for some bank products are available on this website. If you complete an application, any information you provide to us will be used only for the purposes of determining eligibility for the product and setting up any necessary account.

We reserve the right to change this policy at any time by posting a new privacy policy.

We hope you enjoyed your visit to merchantsbank.com. Please contact us to let us know how we may serve you further.


Online Privacy Policy

What information do we collect?

We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘ Do we use cookies? ’ section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails. The email address you provide when you enroll for email updates may be used to send you information and updates about the topics you requested, as well as our company newsletter. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request or enter, submit, or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely and Pharming Shield to protect against DNS hijacking, website defacement and man-in-the-middle attacks.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain non-personally identifiable information about your visit, including IP address, operating system, browser type, time you visited, and more. We use this information to improve and personalize your online experience with us or interaction on other sites.

About cookies

Our ability to use and share non-personally identifiable information collected by Google Analytics when you visit our site complies with the Google Analytics Terms of Use and the Google Privacy Policy .

You do not have to accept cookies on your device. However, if you reject all cookies your Merchants Online Banking will ask you additional security questions each time you log in and will increase the time it takes to access your account information online.

Newer versions of internet browsers allow you to manage your cookie settings. Please refer to information provided by your browser to manage your setting preferences. You may also opt-out of Google Analytics for all sites by downloading the Google Analytics OptOut Browser Add-On .

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. For more information on COPPA, visit www.ftc.gov .

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 5/12/2015.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.merchantsbank.com
102 E. 3rd Street
Winona, MN 55987
United States

info@merchantsbank.com
507-457-1100
800-944-6285


Complete Privacy Policy(rev. May 2015)